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Terms of Service

The agreement between hostAI and the businesses that use our services.

Last updated: October 8, 2026

These Terms of Service (the "Terms") are a binding contract between Insporation, Inc. ("hostAI," "we," "our," or "us"), and the business that accepts them (the "Client," "you," or "your"). They govern your use of our website at gethostai.com, our application at app.gethostai.com, and the hostFront, hostMail, and hostDistro products, together with any onboarding, support, and related services we provide (collectively, the "Services").

Please read these Terms carefully. By clicking "I agree," creating an account, paying an invoice, or using any part of the Services, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you accept on behalf of a company or other entity, you confirm that you have authority to bind that entity. If you do not agree, do not use the Services.

Arbitration notice. Section 20 requires that disputes between you and hostAI be resolved by binding individual arbitration, except for the matters listed there. By accepting these Terms you and hostAI each waive the right to a jury trial and to participate in a class action. You may opt out within 30 days as Section 20.5 describes.

1. Definitions

  • "Client Content" means everything you give us or point us to for use in the Services: logos, brand names, photos, videos, text, property descriptions, reviews, policies, team information, domain names, and any other material.
  • "Client Data" means data we receive from your PMS or that is collected on your Client Site, including listings, availability, rates, bookings, and Guest Data.
  • "Guest Data" means personal data about your guests, prospective guests, and site visitors, including names, contact details, booking history, consent records, and messages.
  • "Client Site" means the direct-booking website and booking engine we build and host for you, whether on a hostAI subdomain or on your own domain.
  • "PMS" means the property management system you connect to the Services, from among those we support at the time.
  • "Order" means the plan, products, prices, and any special terms you selected at signup or in a written order we both accept.
  • "Pricing Page" means the pricing and plan descriptions published at gethostai.com/pricing, as updated from time to time.
  • "Guest" means a person who visits a Client Site, makes an inquiry or booking, or receives a message we send on your behalf.

2. The Services

2.1 What we provide. hostFront (a white-labeled direct-booking website and booking engine on your domain, built from your PMS data and Client Content and hosted by us), hostMail (guest emails designed, written, and sent on your behalf), hostDistro (management of Google Ads campaigns inside your own Google Ads account), and onboarding and support, each as described on the Pricing Page for your plan at the time of your Order.

2.2 What we are not. hostAI is a technology and managed-service provider. We are not a property manager, a travel agent, a PMS, a payment processor, a merchant of record, or a party to any booking. You remain solely responsible for your properties, your guests, your pricing, the accuracy of your listings, your cancellation and house policies, the collection and remittance of taxes, and compliance with the laws that apply to short-term rentals where you operate, including licensing, registration, accessibility, and consumer-protection rules.

2.3 Changes to the Services. We improve the Services continuously and may add, change, or retire features. We will give you reasonable notice before retiring a feature that materially reduces what your plan provides. We may suspend the Services temporarily for maintenance or security.

3. Eligibility and accounts

You must be at least 18 and operating a business to use the Services. Keep your account information accurate and current. You are responsible for everything done under your account and for keeping your login credentials confidential. Tell us immediately at [email protected] if you believe your account has been compromised. You may invite team members to your account; each is bound by these Terms, and you are responsible for their actions.

4. Client Content and Client Data

4.1 You own it. You keep all rights in your Client Content and Client Data. We claim no ownership.

4.2 License to us. You grant hostAI a worldwide, non-exclusive, royalty-free license, for the term of these Terms and the wind-down period in Section 15, to host, store, copy, reformat, adapt, translate, display, transmit, and otherwise use Client Content and Client Data to build and operate your Client Site, emails, and ads; to generate content for them (including with AI); to provide reports and support; and, in aggregated or de-identified form only, to improve the Services. This license includes the right to pass Client Content and Client Data to the sub-processors listed in our Privacy Policy.

4.3 Your warranties. You represent and warrant that:

  • you own or have the rights to all Client Content, including photos, and that our use of it under these Terms will not infringe anyone's copyright, trademark, privacy, or publicity rights;
  • you have the right to share Guest Data with us and to have us use it as described in these Terms and the Privacy Policy, including any consent required by law to send marketing emails or texts to those guests;
  • guest reviews you ask us to display are genuine and may lawfully be displayed;
  • your PMS, Google Ads, Stripe, and other third-party accounts are yours or you are authorized to connect them;
  • Client Content and your instructions to us comply with applicable law, including advertising, fair-housing, consumer-protection, and short-term-rental regulations.

4.4 Our use of your name. With your permission, which you may withdraw at any time by email, we may identify you as a hostAI client by name and logo on our website and in sales materials, and may describe results from your account in case studies that you have approved in writing.

5. Third-party services

The Services depend on services you control or contract for separately, including your PMS, your domain registrar and DNS provider, your payment processor, Google (Ads, Analytics, Search Console, Business Profile), and your email domain. Each has its own terms, which you agree to directly. We are not responsible for their availability, changes to their APIs, their fees, or their decisions (for example a PMS revoking API access or Google disapproving an ad). If a third party stops providing data or access we need, the affected part of the Services may stop working until access is restored, and that is not a breach by us.

6. Guest payments

Guest payments are collected by your own payment processor, which may be Stripe under your own account, your PMS's payment service, or your PMS's hosted payment form, depending on your setup. hostAI does not hold, transmit for settlement, or take custody of guest funds, and the amounts guests pay are not our revenue. You are responsible for your processor's fees, for refunds, chargebacks, and disputes with guests, and for displaying all mandatory fees and taxes to guests where the law requires it. Where your setup requires you to give us a restricted API key for your processor, we use it only to create the checkout session and never store full card numbers.

7. Fees and billing

7.1 Fees. Fees are as stated on the Pricing Page or in your Order. Subscription fees are per product, per month, billed in advance in US dollars through Stripe to the payment method on your account. Prices are exclusive of taxes.

7.2 Month-to-month term and renewal. Subscriptions have no minimum term. Each subscription runs for one month from the date your plan starts (the "billing date") and renews automatically for successive one-month periods until cancelled. Your payment method is charged on each billing date.

7.3 Cancellation. You may cancel any product at any time from the App or by emailing [email protected]. Cancellation takes effect at the end of the current billing month. To avoid being charged for the next month, cancel before the billing date.

7.4 Refunds. Subscription fees are non-refundable, and we do not provide refunds or credits for partial months, unused features, or downgrades. If we terminate for our convenience under Section 15.2, we will refund the unused portion of the current month. Nothing in this section limits a refund the law requires.

7.5 Configuration fee. Where your Order states a one-time configuration fee, it is due at signup, covers the build and launch of your Client Site, and is non-refundable once we have started work, unless your Order says otherwise.

7.6 Success fees. Where your Order states a success fee for a product, you will pay it on the basis, at the rate, and on the schedule stated in the Order. Our records of attributed bookings, reconciled against your PMS, are the basis for billing. If you believe a booking was misattributed, tell us within 30 days of the invoice and we will review it in good faith.

7.7 Ad spend. If you use hostDistro, you pay Google directly for all advertising costs through your own Google Ads account. hostAI never bills ad spend and never holds advertising funds.

7.8 Price changes. We may change prices for renewal periods on at least 30 days' email notice. If you do not agree, cancel before the change takes effect; continued use after that date is acceptance of the new price.

7.9 Late payment and suspension. If a charge fails, we will retry and notify you. If payment is still outstanding 10 days after the billing date we may suspend the Services, including taking your Client Site offline, until you pay. You are responsible for reasonable collection costs. Amounts not paid within 30 days accrue interest at 1% per month or the highest rate the law allows, whichever is lower.

7.10 Taxes. You are responsible for sales, use, VAT, GST, withholding, and similar taxes on our fees other than taxes on our income. If we are required to collect tax, we will add it to your invoice.

8. Domains, DNS, and your Client Site

8.1 Your domain stays yours. You keep ownership and control of your domain name and registrar account. To launch your Client Site on your domain, you (or we, with the access you give us) will point DNS records at our hosting. We never transfer your domain to our name.

8.2 Site ownership during the term. The Client Site is built on hostAI's platform. You own the Client Content and Client Data in it. hostAI owns the platform, templates, code, design system, and the structure of the site. AI-generated text and images we create for your site are licensed to you under Section 11.

8.3 Edits and approvals. You can edit copy, images, pages, and settings in the App. We may also make changes at your request or to keep the site working, secure, and compliant with these Terms. You are responsible for reviewing content before it goes live and for the privacy notice, cookie disclosures, and consents shown on your Client Site (see Section 22). We are not responsible for errors in content you edited or approved.

8.4 Uptime. We aim for high availability but do not guarantee uninterrupted service.

9. hostMail: email sent on your behalf

If you use hostMail, you are the sender of every email and we are your service provider. You agree that:

  • we may send to guests in your PMS records and to people who signed up on your Client Site, and you are responsible for having the right to email them;
  • every message will carry your business name and address and a working unsubscribe link, and we will honor opt-outs within 10 business days, as the CAN-SPAM Act and similar laws require;
  • you will not ask us to send content that is misleading, that violates the law, or that we reasonably believe would damage deliverability for you or other Clients;
  • we may suppress addresses that bounce, complain, or opt out, and may pause sending if complaint rates threaten our sending reputation;
  • open and click rates are reported as measured by our email provider and are not guaranteed.

10. hostDistro: advertising on your behalf

If you use hostDistro, you agree that: Google's advertising policies apply to your ads and landing pages; we may write, edit, pause, and launch campaigns, keywords, and ads inside your account at our discretion within the budget you set; you set and may change your daily budget at any time; you grant us manager access to your Google Ads account for the term of hostDistro and agree not to change campaigns we manage without telling us; you are responsible for keeping a valid payment method on your Google Ads account; and you will not hold us responsible for Google's decisions, outages, policy changes, click fraud, or results. We report performance from Google's data and from our conversion tracking.

11. AI-generated content

Much of the content we produce for you, including property descriptions, area guides, blog posts, email copy, and ad copy, is generated with third-party AI models from your Client Content, Client Data, and public sources. You acknowledge that:

  • AI output can be inaccurate, incomplete, or similar to content generated for others, and you must review it before relying on it or publishing it to guests;
  • we assign to you, to the extent we are able, our rights in AI-generated content created specifically for your account, but we make no warranty that such content is protectable by copyright or free of third-party claims;
  • our AI providers are engaged on terms that do not permit them to use your data to train their models;
  • nothing we generate is legal, tax, financial, or safety advice.

12. Acceptable use

You will not, and will not let anyone else:

  • use the Services for anything illegal, or to publish content that is false, defamatory, discriminatory, or infringing;
  • list properties you are not authorized to rent, misrepresent availability, pricing, or amenities, or run fake reviews;
  • upload Guest Data you obtained unlawfully, or send guests messages they have not consented to receive where consent is required;
  • resell, sublicense, white-label to third parties, or otherwise provide the Services to anyone other than your own business and the properties you manage, unless we have agreed otherwise in writing;
  • scrape, crawl, or copy the Services or any other Client's site; reverse-engineer our software; probe or test our security; or load the Services unreasonably;
  • bypass usage limits, share logins, or access another Client's account or data;
  • use the Services to build a competing product, or to train a machine-learning model on our output;
  • remove our proprietary notices or misrepresent the origin of the Services.

We may remove content, suspend accounts, or take other steps we reasonably consider necessary to enforce this section, and will tell you when we do unless the law or an investigation prevents it.

13. Our intellectual property; feedback

The Services, including the software, platform, templates, design system, documentation, reports, benchmarks, and our names and logos, are owned by hostAI or our licensors and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Services for your own business during the term. All other rights are reserved. If you give us ideas or suggestions, we may use them without restriction or payment.

14. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only to perform these Terms, and protect it with reasonable care. This does not cover information that is public, already known to the recipient, independently developed, or required to be disclosed by law (with notice where allowed). Your Client Data is your confidential information; our platform, pricing not on the Pricing Page, and roadmaps are ours. This section survives three years after termination, and indefinitely for trade secrets.

15. Term, termination, and what happens after

15.1 Term. These Terms start when you accept them and continue until all your subscriptions are cancelled or terminated.

15.2 Termination by us. We may terminate or suspend the Services (a) immediately if you materially breach these Terms, infringe third-party rights, abuse the Services, or fail to pay; (b) on 10 days' notice if a breach is curable and you do not cure it; or (c) for convenience on 30 days' notice, in which case we refund any prepaid fees for the period after termination.

15.3 Effect of termination. When your subscription ends:

  • Your site. Hosting of your Client Site on our platform stops at the end of the final billing month. You are responsible for pointing your DNS elsewhere before then. On request we will keep a redirect from your hostAI subdomain for 30 days and will remove your Client Site from our hosting after that.
  • Your data. For 30 days after termination you may request an export of your Client Data (bookings, guest list, consent records, reviews, and page content) in a standard format such as CSV, JSON, or HTML. After that period we delete Client Data and Guest Data from active systems, and from backups within 35 days more, except for records we must keep by law and aggregated data that no longer identifies you or your guests. Your PMS remains the system of record and is unaffected.
  • DNS and access. We will cooperate with you to remove our DNS records and any site verifications we created, and will not hold your domain or Google accounts hostage. Any access we hold to your PMS, Google Ads, Stripe, or other accounts is revoked, and you should rotate those keys.
  • Content. Your license to AI-generated content created for your account (Section 11) continues for content you exported before deletion. The license you granted us in Section 4.2 ends, except as needed to complete the wind-down.
  • Fees. You must pay all fees accrued before termination, including any success fee for bookings attributed before the end date.
  • Survival. Sections 4.3, 7 (amounts owed), 11, 13, 14, 15.3, 16 through 23 survive.

16. Text messaging (SMS) terms

This section covers text messages hostAI sends to Clients and prospective Clients. Texts a property manager sends to its own guests, including guests who opted in on a Client Site, are the property manager's responsibility and are governed by its own terms.

  • Program. hostAI account, onboarding, and setup notifications, appointment reminders, and, where you choose it, two-way conversations with our team about your account.
  • Opting in. By checking the SMS box at signup or on a form on our website, or by texting a keyword to our number, you agree to receive these messages at the number you provided. Consent is not a condition of purchase. If your number changes or you give us a number that is not yours, tell us.
  • Frequency. Varies by account activity; expect several messages a week during onboarding and a few per month afterward.
  • Cost. Message and data rates may apply.
  • Opt out. Reply STOP at any time. You will get one confirmation message and no further texts unless you opt in again.
  • Help. Reply HELP to any message or email [email protected].
  • Carriers. Wireless carriers are not liable for delayed or undelivered messages.
  • Privacy. How we handle your number is described in the SMS section of our Privacy Policy. Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

17. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent the law allows, hostAI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

No guaranteed results. We do not promise any particular number of bookings, revenue, direct-booking share, return on ad spend, cost per booking, email open or click rate, search ranking, traffic level, or any other outcome. Case studies and benchmarks on our website describe other Clients' results and are not a prediction of yours. Results depend on your properties, pricing, seasonality, market, PMS, and the third-party platforms we rely on.

We do not warrant that the Services will be uninterrupted, error-free, or secure, that defects will be corrected, or that AI-generated content will be accurate. Nothing we say, orally or in writing, creates a warranty that is not in these Terms.

18. Limitation of liability

To the fullest extent the law allows:

  • hostAI and its officers, directors, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost bookings, lost data, or business interruption, arising from or related to these Terms or the Services, under any legal theory, even if advised of the possibility;
  • hostAI's total liability for all claims arising from or related to these Terms or the Services will not exceed the fees you paid to hostAI in the 12 months before the event giving rise to the claim.

These limits are an essential part of the bargain between us and apply even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, including for fraud or willful misconduct.

19. Indemnity

You will defend, indemnify, and hold harmless hostAI and its officers, directors, employees, contractors, and suppliers from any third-party claim, and the resulting damages, costs, and reasonable attorneys' fees, arising from: (a) Client Content, Client Data, or Guest Data, including any claim that it infringes rights or was collected or used without the consent the law requires; (b) your properties, listings, bookings, pricing, taxes, or dealings with guests; (c) emails, texts, or ads sent or run at your direction, including claims under the TCPA, CAN-SPAM, or similar laws; (d) your breach of these Terms or of applicable law; or (e) your violation of a third party's terms, including your PMS or Google. We will notify you promptly of a claim and let you control the defense, except that you may not settle a claim that admits fault or imposes obligations on us without our written consent.

20. Dispute resolution and arbitration

20.1 Informal resolution first. Before starting arbitration or a lawsuit, the party with a claim must send the other a written notice describing the claim and the relief sought (to hostAI: Insporation, Inc., Attn: Legal, 1259 Guerrero Street, San Francisco, CA 94110, with a copy to [email protected]). The parties will try in good faith to resolve the dispute within 30 days.

20.2 Binding arbitration. If the dispute is not resolved, it will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, under the Federal Arbitration Act. The arbitration will be conducted in English, by video or document submission where the amount in dispute is under $25,000, and otherwise in San Francisco, California, unless the parties agree otherwise. The arbitrator may award any relief a court could award to an individual party and must issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

20.3 Exceptions. Either party may (a) bring an individual claim in small-claims court; (b) seek injunctive or other equitable relief in court to protect intellectual property or confidential information; or (c) pursue a complaint with a government agency.

20.4 Class-action waiver. Each party may bring claims only in its individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding, and the arbitrator may not consolidate claims of more than one party. If this waiver is found unenforceable for a particular claim, that claim will proceed in court under Section 21, and the rest of this Section 20 still applies to other claims.

20.5 Opt-out. You may opt out of this Section 20 by emailing [email protected] within 30 days after first accepting these Terms, stating your business name and account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

20.6 Changes. If we change this Section 20 after you accept these Terms, you may reject the change by notifying us within 30 days, in which case the previous version applies to you.

21. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to Section 20, each party submits to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, for any court proceeding these Terms permit. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. Guest Data: service-provider terms

This section governs Guest Data we process for you. It is intended to qualify hostAI as your "service provider" or "processor" under the California Consumer Privacy Act and similar laws, and to make clear that you, not hostAI, are the business or controller for your guests' data.

  • Your instructions. We process Guest Data only to provide the Services to you under these Terms and your documented instructions, and for no other purpose. We will not sell or share Guest Data, retain, use, or disclose it outside our direct business relationship with you, or combine it with Guest Data we hold for another Client except in aggregated, de-identified form.
  • Your responsibilities. You are responsible for the privacy notice, cookie disclosures, and consents shown to guests and visitors on your Client Site and in messages we send on your behalf; for having a lawful basis to collect Guest Data and to share it with us; and for responding to guests' requests to access, correct, or delete their data. You will post a privacy notice on your Client Site that discloses your use of a website and marketing service provider, the analytics and advertising tags in use, and any text-message program you run.
  • Our assistance. We will refer guest requests we receive to you, help you respond to them within the time the law requires, and delete or return Guest Data as described in Section 15.3.
  • Security and sub-processors. We will protect Guest Data with the safeguards described in our Privacy Policy, use only the sub-processors listed there, give you notice of changes to that list on request, and notify you without undue delay of a breach affecting Guest Data.
  • Compliance. We will comply with the obligations that apply to service providers and processors under applicable privacy law, notify you if we can no longer meet them, and allow you to take reasonable steps to stop and remediate unauthorized use.
  • DPA. If you need a Data Processing Addendum (for example under the GDPR or UK GDPR), we will sign one on request, and it will control over this section where they conflict.

23. General

Changes to these Terms. We may update these Terms. For material changes we will give you at least 30 days' notice by email or in the App before they take effect. If you do not agree, cancel before the effective date; continued use after that date is acceptance. Disputes are governed by the version in effect when the dispute arose.

Notices. Notices to you go to the email on your account. Notices to us go to [email protected] and to our postal address below.

Electronic communications. You consent to receive agreements, notices, and disclosures from us electronically, and agree that they satisfy any requirement that communications be in writing.

Assignment. You may not assign these Terms without our written consent, except to a successor of your whole business that assumes your obligations. We may assign these Terms to an affiliate or a successor in a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including third-party platform outages, internet failures, natural disasters, or government action, except for payment obligations.

Independent contractors. We are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

Export and sanctions. You will not use the Services in violation of US export-control or sanctions laws.

Entire agreement; order of precedence. These Terms, the Privacy Policy, your Order, and any Data Processing Addendum we sign are the entire agreement between us about the Services and replace all earlier agreements. If they conflict, a signed Order or DPA controls, then these Terms, then the Privacy Policy.

Severability; waiver; headings. If any provision is unenforceable it will be enforced to the maximum extent possible and the rest remains in effect. A failure to enforce a provision is not a waiver. Headings are for convenience. "Including" means "including without limitation."

24. Contact

Insporation, Inc. (hostAI)
1259 Guerrero Street
San Francisco, CA 94110
United States

Legal notices: [email protected]
Support: [email protected]